Utility Assistance/Dollar Energy
As funding permits Heart+Hand provides assistance with Utility Payments or Rental Assistance once yearly. The documentation you need depends on the program you apply for, please read carefully.
Dollar Energy
Applying for assistance through Dollar Energy with Heart+Hand Outreach Ministries is a straightforward process aimed at providing timely support to those facing utility crises. Grants are distributed on a first-come, first-served basis, emphasizing the importance of reaching out promptly. Social Services will then review your application and documentation to determine eligibility. If approved, we’ll work directly with your utility company to apply the assistance grant to your account, ensuring your service is either restored or maintained without interruption. Dollar Energy is only available for limited times each year. Please access the Dollar Energy Website for further details on availability.
How Do I Apply for Utility Assistance?
Confirm that you are in our service area here.
Please bring the following documents for everyone in the home:
- Name and Proof of Identity (State ID Card, Driver’s License, Passport)
- Birthday
- Social Security Number: We ask for your Social Security number to help us verify your identity and ensure that you receive the social services you need. This number helps us maintain accurate records, prevent fraud, and ensure that assistance is provided to those who truly need it. Your privacy and personal information are important to us, and we handle your Social Security number with the utmost care and confidentiality.
- Proof of Income and/or DHHR/SNAP Letter: These documents help us assess your eligibility for the services we offer.
- Utility Bill Shutoff Notice: If applicable, please bring any shutoff notice from your utility provider. This will help us assist with any utility-related emergencies.
- Proof that you have made a payment of $100 or more in the past 3 months.
Providing these documents allows us to streamline the process and ensure you receive the support you deserve.

Our South Charleston Social Services Office is open Monday through Thursday, from 10:00 AM to Noon and 1:00 PM to 3:00 PM. We encourage you to stop by during these hours to receive the assistance and resources you need. Our Putnam Office is open Monday through Thursday from 9:00 AM to 1:30 PM. It is located inside Winfield United Methodist Church, 2nd Floor.
Please understand, we ask for your race and other related demographic information on assistance applications to better understand and serve the diverse communities we support. This information helps us ensure that resources are distributed equitably and that our programs effectively address the needs of all individuals and families. By collecting demographic data, including race, we can identify any disparities in access to food assistance and work towards creating more inclusive and fair services for everyone. Your participation in providing this information is greatly appreciated and helps us improve our efforts to combat hunger and promote food security for all.